FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, guest checkout is available for your convenience. However, creating an account with us unlocks exclusive benefits:

• Expedited checkout with saved details

• Instant access to order status and purchase history

• Early notifications for new arrivals and exclusive promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We support all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal for secure and flexible payments.

3. HOW SECURE IS MY ONLINE ORDER?

Your online order is protected by SSL encryption: All payment details are entered on a secure SSL webpage, encrypted, and transmitted directly to our credit card processor for authorization. We never store your credit card information on our servers, ensuring maximum data security.

4. ARE THERE ANY EXCHANGE RATES?

All transactions are denominated in US Dollars (USD). If your credit card uses a different currency, the total amount will be converted based on your card issuer’s daily exchange rate on the transaction processing date.

5. HOW DO I SET MY SHIPPING ADDRESS?

As our platform operates in English, all shipping address details (including punctuation) must be entered using an English input method. For non-English characters, please use approximate English equivalents (e.g., replace special characters with similar English letters like "c" for accented variants).

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Once an order has been processed or shipped, the shipping address cannot be modified. We recommend using a permanent residential address (not a vacation address) to avoid delays, as customs processing times at the destination are unpredictable.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Delivery time depends on the shipping option you select. After your order ships, we will send a confirmation email with your tracking number and a link to the tracking platform. Please note that we are not liable for delays caused by local customs authorities.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If any items are missing from your delivery, please contact our customer service team immediately at service@takumez.com.

For additional questions or support, feel free to reach out directly via email: service@takumez.com.